Terms of Service

• "Services" means all products and services offered by StanWeb, including website design and development, AI voice agent setup and management, AI chatbot integration, email marketing automation, monthly re-engagement calling, SEO, hosting management, and any related consulting or support.
• "Agreement" means these Terms together with any executed Service Order, Statement of Work ("SOW"), or proposal that references these Terms.
• "Deliverables" means the website files, code, designs, content, configurations, and other materials created specifically for you under a Service Order.
• "Client Content" means text, images, logos, videos, and other materials you provide to us for use in your project.
• "Subscription Services" means recurring monthly services such as hosting, maintenance, AI agent management, and ongoing automations.

The specific scope, timeline, and deliverables for your project are defined in a Service Order or SOW agreed upon in writing (including by email or electronic signature). No verbal agreements are binding.

2.1 Website Design & Development

We design and develop websites using modern web technologies (Next.js, React, Webflow, WordPress, or other platforms as agreed). Each project includes a defined number of revision rounds. Additional revisions beyond the agreed scope are billed at our standard hourly rate.

2.2 AI Voice Agent & Automation Services

AI voice agents, chatbots, and automation workflows are set up and configured to your specifications. Performance of AI systems depends on factors outside our control including call volume, third-party API availability (Twilio, OpenAI, etc.), and the quality of data provided. We do not guarantee specific call handling outcomes or booking conversion rates, though we stand by our track record of results.

2.3 Ongoing Subscription Services

Monthly plans include services as described in the selected plan tier at the time of purchase.StanWeb reserves the right to modify plan inclusions with 30 days written notice to active subscribers.

2.4 Third-Party Services

Some services require third-party accounts (e.g., Google Workspace, Twilio, OpenAI, Stripe, GoDaddy, Namecheap). Client is responsible for any costs charged by third parties. We are not liable for third-party service outages, policy changes, or pricing changes.

3.1 Setup Fees

One-time setup fees are due as follows unless otherwise stated in your Service Order: 50% due upon signing/agreement, and the remaining 50% due upon project launch or 30 days from project start, whichever comes first. Setup fees are non-refundable once work has commenced.

3.2 Monthly Subscription Fees

Recurring subscription fees are billed monthly on the anniversary of your start date. All subscriptions auto-renew until cancelled. You authorize StanWeb to charge your payment method on file each billing cycle.

3.3 Late Payments

Invoices unpaid after 7 days of the due date incur a 1.5% monthly late fee (18% annually) on the outstanding balance. StanWeb may suspend services for accounts more than 14 days past due, and terminate services for accounts more than 30 days past due, without further notice.

3.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for any sales, use, GST, VAT, or similar taxes imposed on the services, except for taxes based on our net income.

3.5 Disputed Charges

If you believe a charge is incorrect, contact us at contact@stanweb.tech within 30 days of the charge. Initiating a chargeback without first contacting us to resolve the dispute is a material breach of these Terms and may result in immediate service termination and collection proceedings.

4.1 Monthly Subscriptions

You may cancel your monthly subscription at any time by providing written notice to contact@stanweb.tech. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued. You retain access to all Subscription Services through the end of the paid period.

4.2 Setup / Project Fees

Setup fees are non-refundable once work commences. If you cancel a project before kickoff (within 48 hours of payment), you are entitled to a full refund of any setup deposit paid. After work begins, we will invoice for work completed to date, and any deposit balance after deducting completed work may be refunded at our discretion.

4.3 Satisfaction Guarantee

If you are not satisfied with the initial website design concept, notify us within 5 business days of delivery. We will work with you to revise until satisfaction within the agreed revision rounds. This guarantee does not apply to requests that materially deviate from the approved design brief.

5.1 Deliverables — Your Property

Upon receipt of full payment, StanWeb assigns to you all right, title, and interest in and to the custom Deliverables created specifically for your project, including the website design, copy, and custom code — except as noted in Section 5.2 and 5.3.

5.2 Our Tools, Frameworks & Pre-Existing IP

StanWeb retains all rights to its proprietary tools, processes, frameworks, boilerplate code, templates, and pre-existing intellectual property used to build your project. You receive a perpetual, non-exclusive license to use these components as part of your website.

5.3 Third-Party Licenses

Your project may incorporate open-source software, licensed fonts, stock images, or third-party plugins. You are responsible for complying with those licenses. We will inform you of any material third-party licenses incorporated into your project.

5.4 Client Content

You represent and warrant that you own or have the necessary rights to all Client Content you provide to us, and that use of such content will not infringe any third-party intellectual property rights. You grant StanWeb a license to use Client Content solely to perform the Services.

5.5 Portfolio Rights

Unless you request otherwise in writing, StanWeb may display your completed website in our portfolio, case studies, and marketing materials, including mentioning your business name and industry.

To ensure timely delivery and quality results, you agree to:

• Provide all required content, assets, credentials, and approvals within agreed timelines.
• Designate a single primary point of contact with authority to approve project decisions.
• Review and respond to deliverables, proofs, and requests within 5 business days. Delays caused by late Client responses may extend project timelines without penalty to StanWeb.
• Maintain proper licenses for any content or software you provide to us.
• Ensure your business information and service descriptions are accurate and lawful.
• Comply with all applicable laws related to your business operations, including consumer protection, healthcare regulations (HIPAA if applicable), and advertising standards.
• Keep your payment method current and immediately notify us of changes.

You agree not to use our services or website to:

• Violate any applicable law, regulation, or third-party rights.
• Promote illegal activities, adult content, hate speech, or harassment.
• Engage in spam, phishing, or deceptive marketing practices.
• Introduce malware, viruses, or other harmful code.
• Attempt to gain unauthorized access to our systems or other clients' data.
• Resell or sublicense our services without prior written consent.
• Impersonate StanWeb or our staff in any communication.
• Use our AI calling tools to make calls to individuals on the National Do Not Call Registry without proper consent as required by the TCPA and applicable state law.

8.1 Our Warranties

StanWeb warrants that: (a) Services will be performed in a professional and workmanlike manner consistent with industry standards; (b) Deliverables will substantially conform to the agreed specifications at delivery; (c) we have the right to enter into this Agreement and perform the Services.

8.2 Disclaimers

Except as expressly stated above, all services and deliverables are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

StanWeb does not warrant that: (a) services will be uninterrupted or error-free; (b) results (including search rankings, call volume, or revenue) will meet any specific targets; (c) third-party services (hosting, AI APIs, payment processors) will perform without interruption or error. Results vary by business, market, and client engagement.

To the maximum extent permitted by applicable law, in no event shall StanWeb, its officers, directors, employees, agents, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business, or goodwill, arising out of or in connection with these Terms or the services, even if advised of the possibility of such damages.

StanWeb's total cumulative liability to you for any claims arising out of or related to these Terms or the services shall not exceed the greater of: (a) the total fees paid by you to StanWeb in the 12 months preceding the claim, or (b) $500 USD.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless StanWeb LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) Client Content infringing any third-party rights; (c) your business operations or website content; (d) your violation of any applicable law or regulation; or (e) your use of AI calling features in violation of the TCPA or similar regulations.

Both parties agree to keep confidential any non-public, proprietary information disclosed in connection with the services ("Confidential Information"), including business strategies, pricing, technical specifications, and client data. Each party will use the other's Confidential Information solely to perform its obligations under this Agreement and will protect it with at least the same care used for its own confidential information (no less than reasonable care).

This obligation does not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known before disclosure; (c) is independently developed without reference to Confidential Information; or (d) is required to be disclosed by law.

12.1 Term

These Terms commence on the date you accept them and continue until all Services are completed or all Subscriptions are cancelled or terminated.

12.2 Termination for Convenience

Either party may terminate monthly subscription services with 30 days written notice. One-time project agreements may be terminated by either party as described in Section 4.2 (refund policy).

12.3 Termination for Cause

Either party may terminate immediately for material breach if the breaching party fails to cure such breach within 10 business days of written notice. StanWeb may terminate immediately for non-payment, Prohibited Use violations, or conduct harmful to StanWeb or other clients.

12.4 Effect of Termination

Upon termination: (a) all outstanding invoices become immediately due; (b) StanWeb will provide you with any completed Deliverables and an export of your data within 30 days upon payment of all amounts owed; (c) each party returns or destroys the other's Confidential Information; (d) Sections 3, 5, 9, 10, 11, 13, and 14 survive termination.

13.1 Informal Resolution

Before filing any formal legal action, you agree to contact us at contact@stanweb.tech and allow 30 days for good-faith resolution of the dispute.

13.2 Binding Arbitration

If informal resolution fails, any dispute arising from or related to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in New York, or by video conference if agreed. The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

You waive any right to bring claims as a plaintiff or class member in any purported class action, collective action, or representative proceeding.

13.4 Exceptions

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent imminent harm to intellectual property rights or Confidential Information.

These Terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located inNew York.

• Entire Agreement: These Terms, together with any executed Service Order or SOW, constitute the entire agreement between the parties and supersede all prior communications, representations, or agreements relating to the subject matter.
• Amendments: StanWeb may update these Terms at any time by posting a revised version with a new effective date. Material changes will be communicated with 14 days' notice to active clients. Continued use of services after the effective date constitutes acceptance.
• Severability: If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• Waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms or your rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party is liable for delays or failures caused by events beyond their reasonable control (e.g., natural disasters, government actions, internet outages, third-party service failures).
• Notices: Legal notices should be sent by email to contact@stanweb.tech or by certified mail to 123 Digital Ave, Suite 100, New York, NY 10001. Notices are effective when received.
• Electronic Signatures: Digital or electronic signatures (including email confirmations) constitute legally binding signatures under the ESIGN Act and applicable law.
• Relationship of Parties: StanWeb is an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship.

For all legal inquiries, contract questions, or notices: